Challenges

In modern digital workplaces, it is essential to accurately track employee work hours and engagement to ensure fair performance evaluation, effective resource allocation, and accurate billing or payroll processing. However, the client lacked a reliable system to monitor how much active time employees spent on their assigned tasks. Time logging was done manually, which not only introduced inconsistencies and errors but also failed to capture periods of inactivity. Additionally, there was no mechanism to correlate work time with specific task assignments in their existing task management platform. This resulted in limited visibility into individual and team productivity, making it difficult to assess performance or optimize operations effectively.

Our client, a service provider managing these regulatory processes for numerous properties, faced operational inefficiencies due to fragmented, manual workflows. LL84 compliance required extensive data gathering, processing, and submission with little visibility or traceability. LL33 demanded online retrieval of energy grade certificates from the Department of Buildings (DOB), preparation of print-ready delivery packages, and shipment coordination — all done manually. These efforts were time-consuming, error-prone, and lacked real-time monitoring or cross-team coordination.